6 Benefits of using Hosted PBX Software for Business Communication

Every business requires a reliable PBX system to communicate with its employees and customers. Today, hosted PBX software has come up as the latest technology aid for bridging business communication gaps. The IP PBX system has the capability of lowering operational costs while automating several communication tasks.

Earlier, the traditional business PBX phone system required heavy manual intervention. It also had the challenge of limited storage. Cloud PBX VoIP software eliminates both the hurdles and makes communication seamless. With hosted PBX software, businesses can enjoy several advantages. Let’s look into some of the perks of adopting the IP PBX system.

Benefits of Hosted PBX software

#1. Save on hardware costs

The service provider takes care of all the hardware requirements of the hosted IP PBX system. You do not need to invest in heavy hardware, unlike traditional business PBX software. Therefore, a business can enjoy upfront savings with hosted PBX software.

#2. No downtime during disaster recovery

During disaster recovery, you do not need your customers to wait. With a hosted PBX software, the call can be re-routed to IVR or the agent’s cellphone. Therefore, it eliminates downtime even when your business is undergoing disaster recovery.

#3. Round the clock support and maintenance service

A business does not need to recruit an in-house IT Team for hosted PBX software. Most service providers offer 24*7 technical support to resolve any maintenance issue or technical glitches. This benefit of Hosted IP PBX software not only frees you from IT dependence but also saves expenses on a dedicated IT team.

#4. Scale business as necessary

Hosted PBX software comes with the flexibility for the business to scale up or scale down the service as per requirement. Businesses do not need to incur expenses when they are not using the service.

#5. Customization of features

Features such as call routing, speech analytics, CRM integration, etc. can be incorporated into your hosted PBX software. Moreover, you can also opt for multi tenant PBX software if your business demands multi tenant billing. Usually, hosted PBX phone systems offer a set of features. You can also opt for more add-on features as per your business needs.

#6. Better security through data encryption

Customer information privacy has become a great concern for businesses today. Hosted PBX software helps businesses increase security through data encryption. It comes with a number of security measures that prevent data breaches.

The Bottom Line

Hosted PBX software serves as the best call management system for businesses. An IP PBX system can boost employee productivity by 3.9 weeks per employee. With the increased flexibility, most businesses are inclining towards remote and hybrid models. In the future business landscape, remote work models may dominate. Under such circumstances, hosted PBX software serves as the most cost-efficient solution for facilitating internal and external business communication.

HoduSoft is a globally renowned name as a VoIP software provider. It has introduced a wide range of products to support and enhance business communication and collaboration. You may opt for cloud integration into their premium products to enjoy the benefits of a hosted IP PBX software. Check out HoduSoft’s website to know more about the HoduPBX software.