Does Microsoft’s cloud ERP integrate artificial intelligence?

Microsoft has added new artificial intelligence applications to Dynamics 365 Business Central:

• Dynamics 365 Sales

This is to help sales teams better understand their customer: warning about risky transactions, analysis of customer feelings during calls, etc. The goal is to be able to anticipate and better prioritize the tasks of salespeople.

• Dynamics 365 AI for Customer Service

Language understanding technologies are deployed to help advisors better understand the information generated to put in place the necessary measures. Ready-to-use virtual agents and chat bots are available.

Thus, the Microsoft ERP brings intelligence to your business processes.

See more – Dynamics 365 Finance